Returns And Exchanges Policy

1. Scope of Returns:
Taiwan Region: To protect consumer rights, SEQUIN offers a 15-day product evaluation period (including weekends and holidays), which is superior to Taiwan’s Consumer Protection Act. The evaluation period is considered a "consideration period" and not a "trial period."
If any of the following conditions occur: the product is unsealed, tags or labels are cut, the product is used, or the product’s integrity is compromised, returns will not be accepted.
According to the Consumer Protection Act, jewelry is classified as personal and hygiene-related items. For hygiene safety reasons, based on personal hygiene principles, once the product is unsealed and it is unclear whether it has been worn, it cannot be resold, and therefore returns will not be processed. This does not apply to defective products.
Custom-made products fall under the Consumer Protection Act's exclusion of the 7-day cancellation right for reasonable exceptions and are not eligible for returns or exchanges. Defective products, however, are exempt from this rule.

2. Return Policy:
If you need to process a return, please email our customer service at info@sequin.cc with the subject line "Order Number xxxx - Return Request." After receiving confirmation from customer service, please return the product to the designated location within 3 days.
Returned products must be kept intact, including the product itself, original internal and external packaging, gifts, and all accompanying documentation. Please do not lose any accessories or damage the original packaging box.
If the return is incomplete due to missing accessories, leading to a second round of shipping costs, the customer will be responsible for covering the fees. Missing accessories may result in deductions or refusal of the return.
Please contact customer service before returning the product. If the product is returned without prior notice, SEQUIN will not be responsible for lost or unidentifiable returns.
Electronic invoices will automatically be voided after the return. If the invoice is out of the current period or in special circumstances where it cannot be voided, a credit note will be issued in accordance with the law.

3. Refund Timeframe:
For credit card payments, once the return process is completed, the refund process will begin. (For exact refund timing, please consult your card-issuing bank.)

4. Exchange Policy:
SEQUIN does not provide exchange services for orders placed on the official website. If you have concerns about the product, please apply for a return within the evaluation period (refer to the "Return Policy" above).
In special cases where SEQUIN has made a shipping error, such as incorrect items, incorrect colors, or missing parts, please notify customer service within 7 days to request an exchange or the missing items. If the request is made after the 7-day period, the order will be considered accepted.
For complaints about missing items in an order, please provide supporting evidence, such as an unboxing video.