How to Buy

SEQUIN offers Online Shopping and Showroom by Appointment. Enjoy a curated jewelry experience tailored to your style. :)

1. Shipping & Delivery

Taiwan Region

• FREE local shipping on orders over NT$ 2,000.
• Standard Shipping:
  • Taiwan Main Island: Convenience Store NT$ 80 / Home Delivery NT$ 160.
  • Taiwan Offshore Islands: Convenience Store NT$ 120 / Home Delivery NT$ 240.

International Shipping (via FedEx)

• HK, MO & Singapore: FREE FedEx Shipping on orders over NT$ 5,000. (Standard fee: NT$ 1,000).
• USA & Canada: FREE FedEx Shipping on orders over NT$ 8,000. (Standard fee: NT$ 1,500).

2. Payment Methods

• Secure Checkout: All major Credit Cards (VISA, MasterCard, JCB, UnionPay), Apple Pay, and LINE Pay.
• Final Price: The final amount will be determined and displayed in your shopping cart at checkout.

3. Order Processing & After-Sales

Delivery Timeline:

• Orders are processed and shipped within 1-3 business days (excluding weekends).
  • Taiwan: 1-3 days (Home Delivery) / 3-5 days (Convenience Store).
  • International: 3-7 business days via FedEx (depending on local logistics and customs).

Warranty & Returns:

• 15-Day Return Policy: Available for the Taiwan region only. Please refer to our [Return Policy].
• 60-Day Warranty: We offer free repairs for structural damage under normal use within 60 days of purchase.

4. Showroom Experience (Taipei)

• Location: Xinyi District, Taipei (Strictly by appointment).
• Booking: Please contact our [Customer Service via LINE] to schedule your visit.
• In-Store Payment: Supports Credit Cards, Apple Pay, Google Pay, and LINE Pay.